Shipping
Domestic Shipping

Delivery is free for all order(s) within Singapore.

Your orders will be packed and processed during office hours from Monday to Friday 10am - 5pm. Any orders or email enquiries made after working hours will be processed during the next business day.

Please allow up to 5 business days for your order to arrive. Timeframe is an estimate by our courier partner for non-peak periods.

Delays or lost parcels by our courier partner are not within our control. We will endeavour to assist with your order to the best of our ability in such events, please email us at mail@goodaddition.store with your order number and we will assist where possible.

International Shipping

We deliver to Malaysia via Ninja Van for a flat fee of SGD 10.

All other international orders are fulfilled by DHL Express, with a shipping fee that will be calculated at checkout based on your location.

Delivery will take 10-15 business days for all international orders.

Please note that any associated duties or taxes are to be borne by the customer. A SGD 30 fee will be deducted from your store credit refund if there are returns due to unsuccessful delivery.

Good Addition Pte Ltd will not be held liable for any delays due to customs clearance or failure to pay any associated customs fee required by your local government.

Returns
Returns

Returns of unused items, with its original tags on, are accepted provided we receive your return within 14 calendar days from its delivery date.

No cash refunds will be given. We only offer store credit refund, which will be valid for 180 days from date of issue.

Please note that returns or exchange of sale items, under-garments, bodysuits, swimsuits, cosmetics & lifestyle goods will not be accepted. We reserve the right to refuse any returned item or exchanges that we does not meet our standards.

All postal fees, custom duties, and taxes for returns are to be borne by the customer. For international mail (outside of Singapore), items sent back to us for an exchange must be declared as “Returned Goods” in your respective customs declaration forms.

We recommend to use a trackable postal option. Any lost parcels will be the responsibility of the customer. Good Addition Pte Ltd will not take responsibility for any lost items in transit.

Exchange

Exchanges are processed in the same way as Returns.

Please follow the Returns process to claim your store credits.

Thereafter, you may utilise your store credits to re-purchase an item, subject to stock and size availability.

We reserve the right to refuse any returned item that does not meet our standards.

How to Return

Please follow these instructions:

(1) Please send packages back to:

Good Addition Pte Ltd
16 Shaw Road
01-01
Singapore (367954)

(2a) Packages must be packed with Good Addition's 'Returns Form' filled up (The 'Returns Form' comes with your receipt in your parcel). If your form has been misplaced, please download/ print the form below and fill up all sections.

(2b) For international customers, Items sent back to us for an exchange must be declared as 'Returned Goods' in your respective customs declaration forms

(3) Returns will be processed in the form of store credits to your account within 14 working days of receiving your return. Your store credit will be valid for 180 days from date of issue.

Download return form

Sale

Returns, refunds and exchanges cannot be used for items bought during sale.

Payment
Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming the receipt of your order.

This email will only be an acknowledgement and will not constitute acceptance of your order.

A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Pricing and Availability

Whilst we endeavour to ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur.

If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled, and you will receive a full refund.

We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

We reserve the right to refuse to fill any orders that you may have placed for any reason whatsoever, including, but not limited to, errors or inaccuracies regarding pricing, shipping, payment terms, or return policies.

Discount Code

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.

Customs and Import Tax

As customs and import fees vary, we are unable to advise the amount payable for such fees once it reaches your country. Please check with your local customs and respective import authority for more details.

If you choose to reject the delivery of the order once it has reached the destination country, please do note that an admin charge will be levied on you and you will not receive the full amount you paid for the order.

Please also note that any refunds will be made in store credits to your membership account.

How To Use Store Credit

1) Log in to your account on www.goodaddition.store

2) Scroll down to 'Store Credit', you should be able to see 'View Credits'. Please do allow some time for your credits to load

3) Click 'Redeem for Discount' and key in however much you would like to redeem

4) A pop-up will appear with the discount code, which you can copy and apply during checkout